We ship our products to any country covered by our delivery partners. Shipping costs are automatically calculated. Any Customs Duties and import taxes are not included and will be paid by the receiver.
RIGHT TO WITHDRAW
You may withdraw from our sales contract without giving any reason up to 14 days from the day when you, or a third party indicated by you, took physical possession of the ordered goods.
You shall immediately notify us of your decision to withdraw from our sales contract by an unequivocal statement included in a letter sent by post or courier to our company address, or by email to email@example.com before the withdrawal period has expired. You may use the provided withdrawal form. Your withdrawal notice shall include at least the information details requested by this form. We will acknowledge receipt of your withdrawal by sending you an email to the address provided with your order, without undue delay.
If you legally withdraw from a sales contract, we will reimburse you for all payments received from you, including standard delivery costs, without undue delay and in any event no later than 14 days from the day on which we are notified of your decision to withdraw from our sales contract. We shall not cover any supplementary costs for express delivery or any other type of special delivery to you, other than the least expensive type of standard delivery offered by us.
We will reimburse you through the same means of payment that you used for the initial transaction, unless we have both expressly agreed otherwise; in any event, you will not incur any fees as a result of such agreed reimbursement.
You shall send back the goods or hand them over to us at our company address, without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal from our sales contract to us. This deadline is met if you send back the goods before expiration of the 14 days period. We may withhold reimbursement until we have received the goods, or until you have supplied evidence of having sent the goods to us. You shall solely bear any delivery costs for returning the goods to us.
You may also be liable for any diminished value of the returned goods resulting from handling other than what is necessary to establish their nature, characteristics, and functioning, as if they were examined in a physical store. In any case, we will not accept withdrawals from sales contracts for items returned to us without their original packaging or with their original packaging damaged or excessively worn, and for items returned in bottles which were unsealed after delivery.
We shall bear all risks for loss or damage to the goods until they are delivered by our carrier to you or to a person designated by you. We will only replace products with damaged bottles. In such case, you should notify us within 24 hours from delivery and provide photos and any other relevant information. If we come to an agreement for you to return any goods received, please send them to our designated company address. In this case, we shall bear any shipping costs.